You see the fault report before we touch a thing.
We run diagnostics, hand you the results, quote the job, and wait for your go-ahead. No work starts without your sign-off.
Published diagnostic transparency
Every fault report is written down and handed to you before any work is authorized. The quote is fixed. The invoice matches it.
Parts on the bench, not on order
We stock the components that actually fail — drives, RAM, power boards, screens. Most repairs leave same-week because we're not waiting on a shipment.
Local decisions, no call-center queue
The technician who opens your machine is the one who calls you. Decisions happen on the bench the same day — not after three escalations.
Customers who brought in dead hardware
Brought in a laptop the manufacturer said was dead. CITSBO sent me a fault report within two hours and had it running by Thursday. Invoice matched the quote exactly.
Every other shop told me to buy new. CITSBO diagnosed a failed drive and a bloated battery, fixed both, and I walked out the same week for under $200.
The written diagnostic was the thing that sold me. I could see exactly what was wrong before I committed to a cent. No other shop does that around here.
— Marcus T., small business owner
— Priya S., freelance designer
— Darnell W., office manager
Bring it in. We'll tell you what's wrong.
Drop off or describe your machine. Diagnostics are documented, the quote is fixed, and work only starts when you approve it.